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What a Managed Service Provider (MSP)?

A Managed Service Provider (MSP), also called a Management Service Provider,
is a company that manages information technology services for other companies via the Web. (webopedia.com)

You need an IT company that actively manages your IT infrastructure, delivers exceptional support to your end-users, and engages you as a business partner, ensuring you’re making effective and timely technology decisions.

With our Managed IT Services, RMServices takes over full responsibility for your IT, with around the clock monitoring, preventative maintenance and proactive IT solutions. And we do this for a fixed monthly price; no more surprising invoices or unexpected expenses.

Benifits of a Managed Services

Cost factors for a business service depend on an organization’s requirement for availability and criticality of a particular service.

The typical cost components of an IT department, including training, equipment and personnel, are absorbed by the MSP and presented as a fixed monthly charge to the company. This helps in effectively predicting costs every month when budgeting. Depending on the future requirements and the speed of the your organization’s IT maturity, the managed service can scale to address such scenarios. The biggest benefit is that a company can decide how much to scale based on factors that may include finance and the CIO’s strategic vision. IT Service interruptions and outages can also be prevented, thus mitigating the risk of further losses.
In terms of the energy company, the client went from multiple daily outages to one scheduled outage a month. 

Improved Risk Management

Every business carries a certain amount of risk. This can be minimized by lowering the individual risk involved with each business service identified as critical. A MSP can help reduce risk by contributing their own proprietary methodologies and access to modern infrastructure and software. This enables adherence to best practices and minimizes risk involved in the service delivery.

The MSP assumes and manages much of the risk for the company it serves by having specific industry knowledge, especially around security and compliance issues. They can partner with your business and guide you on the best way to avoid risk in your domains of expertise.

High Availability, Efficiency and Productivity

For an IT Service, the saying time is money” always applies. For optimal company performance, constant availability of a mission-critical IT services are the top priority for many organizations. While assessing the true cost of downtime is hard, it is always recommended to take proactive steps to avoid it completely. At worst, reputational risk could be a factor when the outage comes to the attention of those outside the company potentially eroding public trust. Clients experience better performance with minimal downtime when using a managed service. Many times, mission-critical applications involve multiple technologies and require them to be fully operational and integrated to achieve the IT service expected. All component applications must be available together for the IT service to function seamlessly for internal end-users. A MSP can ensure maximum uptime and minimal service interruptions.

Organizations that attempt to implement and support all IT services in-house usually have a much higher research and development cost as well as longer timelines to deploy –costs may also be passed on to the organizations wishing to consume these services. The MSP is highly efficient in delivering IT services in a way that keeps costs low and the time to deploy short while providing a high-quality service to the business.